Refund policy

June Collective accepts eligible returns on a case by case basis when a return request is initiated within 4 calendar days of confirmed delivery.

All return requests are subject to review and approval by June Collective. Meeting the return request timeframe does not automatically guarantee that a return will be accepted. June Collective reserves the right to refuse or deny a return when an item does not meet the requirements of this policy, subject to applicable law.

To be eligible for consideration, the item must be returned in the same condition in which it was received, unworn, unused and unaltered, with all original packaging, tags, documentation and accompanying materials.

LOOSE GEMSTONES

Loose gemstones must be returned in their original received condition and must be the same gemstone originally shipped by June Collective.

Gemstones may not be substituted, exchanged or replaced with another natural, laboratory grown, synthetic, simulated or imitation gemstone.

June Collective may document individual gemstones prior to shipment using identifying characteristics including carat weight, measurements, cut characteristics, inclusions, surface characteristics, photographs, video and gemological observations. These records may be used to verify the identity of a returned gemstone.

A loose gemstone is not eligible for return if it has been set, mounted, altered, recut, repolished, engraved, drilled, damaged or otherwise modified after delivery.

JEWELRY

Jewelry must be returned unworn, unused and in its original received condition.

Jewelry that has been resized, engraved, repaired, modified, altered, damaged or otherwise changed after delivery is not eligible for return.

RETURN REQUESTS

Return requests must be submitted to June Collective within 4 calendar days of confirmed delivery.

Please include your order number, the item you wish to return and the reason for the return.

All return requests are reviewed individually and are accepted on a case by case basis. June Collective reserves the right to approve or refuse a return based on the circumstances of the request, the condition of the merchandise and compliance with this policy, subject to applicable law.

Items sent back without prior return authorization may not be accepted.

The 4 day period applies to initiating the return request. The returned merchandise does not need to physically arrive at June Collective within the 4 day period.

RETURN SHIPPING

Unless an incorrect item was received or the item was materially different from the order, the customer is responsible for return shipping costs.

Original shipping charges, when applicable, are nonrefundable.

Customers are strongly encouraged to use a trackable and appropriately insured shipping service when returning gemstones or jewelry. June Collective is not responsible for returned merchandise that is lost or damaged during return transit.

RETURN INSPECTION & GEMSTONE IDENTITY VERIFICATION

All returned merchandise is subject to inspection and verification before a refund is approved.

Returned loose gemstones may be compared with June Collective's original inventory documentation, including carat weight, measurements, cut characteristics, inclusion patterns, surface characteristics, photographs, videos and other documented gemological observations.

A refund will not be approved if the returned gemstone or jewelry is determined not to be the same item originally shipped by June Collective.

This includes substitution or exchange of the original gemstone with another natural gemstone, laboratory grown gemstone, synthetic gemstone, simulated gemstone, imitation gemstone or other material.

Returns may also be refused if merchandise has been worn, used, damaged, altered, modified, substituted or returned in a materially different condition from when it was shipped.

If additional verification is reasonably necessary to establish the identity or condition of a returned item, processing of the return may be delayed while the item is evaluated.

REFUNDS

Approval of a return request does not constitute approval of a refund. Returned merchandise must first be received, inspected and, where applicable, verified against June Collective's original inventory records.

Once a returned item has passed inspection and the return has been approved, a refund will be issued to the original payment method.

The time required for the refund to appear after issuance may vary depending on the customer's bank, credit card issuer or payment provider.

DAMAGED OR INCORRECT ITEMS

Please inspect your order promptly upon delivery.

If you receive an incorrect item or an item arrives damaged, please contact June Collective as soon as possible so the issue can be reviewed and addressed.

Photographs, video, packaging or other documentation may be requested to assist with evaluating shipping damage or an incorrect order.

NONRETURNABLE ITEMS

Custom, personalized, engraved, resized or otherwise specially modified items are final sale and are not eligible for return.

Items specifically identified as Final Sale at the time of purchase are also not eligible for return.

CANCELLATIONS

Cancellation requests must be received within 6 hours of placing the order.

After the 6 hour cancellation period has passed, the order is considered confirmed and can no longer be cancelled.

Submitting a cancellation request within the 6 hour period does not guarantee cancellation if the order has already been processed, fulfilled or shipped.

If an order has already been shipped, it cannot be cancelled and the applicable return provisions of this policy will apply.

CONTACT

Questions regarding returns, refunds or cancellations may be submitted through the Contact page at June Collective.